At FulfillHub.com, we are committed to providing efficient, reliable, and transparent fulfillment services to our clients. This Fulfillment Policy outlines how we process, handle, and ship orders on behalf of our clients to their end customers.
1. Order Processing
- Order Submission: Clients are responsible for submitting orders through our designated system or integration.
- Processing Time: Orders received by 2:00 PM MST on business days (Monday–Friday, excluding holidays) are typically processed and shipped the same day. Orders received after this cutoff will be processed the following business day.
- Exceptions: Delays may occur during high-volume periods or due to inventory discrepancies. Clients will be notified in such cases.
2. Shipping and Delivery
- Shipping Methods: FulfillHub uses a network of national and international carriers (e.g., USPS, UPS, FedEx, DHL) based on the service level selected by the client or end customer.
- Delivery Times: Estimated delivery times are provided by the carrier and vary by destination and service level. FulfillHub does not guarantee delivery dates but ensures timely handoff to carriers.
Tracking: Tracking numbers are provided once orders are shipped. Clients and their customers can monitor shipments using the provided tracking link.
3. Inventory Management
- Inbound Inventory: Clients must follow FulfillHub’s inbound shipping guidelines, including proper labeling and documentation, to ensure timely intake.
- Storage: Inventory is stored in secure, climate-controlled areas. Inventory accuracy and security are top priorities.
- Shrinkage: FulfillHub maintains a shrinkage allowance of [e.g., 0.5%] annually. Losses beyond this threshold are subject to reimbursement claims.
4. Returns and Exchanges
- Return Policy: FulfillHub handles returns according to each client’s return policy. Clients must clearly communicate their return procedures to FulfillHub and their customers.
- Restocking: Returned items may be restocked based on the client’s instructions and product condition.
5. Service Issues and Support
- Lost/Damaged Packages: Claims for lost or damaged packages must be submitted within 15 days of shipment. FulfillHub will assist in filing claims with carriers but is not liable for carrier mishandling.
- Customer Support: Clients can reach out to FulfillHub support through their client portal or via phone our contact form or email for order or inventory inquiries at any time.
6. Billing and Invoicing
- Stripe Payments: FulfillHub uses Stripe or ACH or similar payment methods to securely process client payments. All invoices are issued monthly or as per contract terms.
- Disputes: Any invoice disputes must be raised in writing within 7 days of invoice receipt.
7. Client Responsibility
- Clients are responsible for ensuring accurate order data, maintaining adequate stock levels, and communicating any changes to their fulfillment needs.
Contact Information
FulfillHub
2111 W. Center St. Springville, UT 84663